FAQs

Frequently Asked Questions

What are the shipping charges?

Shipping charges depend on your shipping location. UPS charges are calculated automatically when you place your order.

We do not ship internationally.

What payment methods do we accept?

We accept Visa, Mastercard, and Discover.

How soon will my order arrive?

Most orders ship within 2-3 business days. Custom orders may take longer.

How will my order be shipped?

All orders are shipped via UPS/USPS. If you need a different method or rush shipping, let us know — we’ll do our best to accommodate you.

I don't see exactly what I had in mind — do you take special orders?

Yes! Due to the custom nature of our work, we can’t show every possibility online. We're happy to collaborate on custom embroidery projects. Just email us to start the conversation.

What is your return policy?

No items are eligible for returns or exchanges.

What happens to the information I submit?

All information you provide is kept strictly confidential. We never sell or share names, addresses, or contact details.